About Cancun Concierge DMC

Crafting Exceptional Experiences in Cancun and the Riviera Maya

At Cancun Concierge DMC, we are passionate about creating tailor-made experiences that go far beyond logistics—we design moments that feel effortless, personal, and unforgettable.

With over 20 years of hands-on experience, we specialize in the comprehensive planning and flawless execution of incentive programs, corporate meetings, private celebrations, and social events throughout Cancun and the Riviera Maya.

As a boutique DMC operated by its founder, a former Ritz-Carlton professional, we bring a rare blend of luxury-level service, local insight, and genuine hospitality to everything we do. Our clients don't just receive services—they enjoy a curated experience built with precision, creativity, and care.

We offer a full suite of premium DMC services, including:

Private and VIP airport transfers
Yacht charters and water activities
Group tours and cultural excursions
Teambuilding programs and CSR activities
Event production, décor, and entertainment
Photography and videography services
On-site coordination and 24/7 support

Whether you're planning a destination wedding, a presidential retreat, or an incentive trip to reward your top performers, our team is here to make it happen—beautifully, efficiently, and stress-free. Choose Cancun Concierge DMC and discover how our boutique approach and Ritz-Carlton-inspired service philosophy set us apart in Mexico's most iconic destination.

Meet Our Team

At Cancun Concierge DMC, our team is more than a group of professionals—it's the heart of everything we do. With decades of combined experience in luxury hospitality, destination management, and high-end event planning, each member brings unmatched passion, precision, and local expertise to the table.

Trained in world-class service standards and committed to excellence, we work together to create seamless and unforgettable experiences in Cancún and the Riviera Maya. Get to know the people who turn your vision into reality—with warmth, integrity, and a deep love for hospitality.

Founder & General Manager - Cancun Concierge DMC

Luxury Hospitality Expert | 20+ Years of Experience | Ritz-Carlton Trained

Born in the picturesque city of Orizaba, Mexico, Omar Guzman brings over 20 years of luxury hospitality experience to his role as General Manager and founder of Cancun Concierge DMC. A graduate of UDLAP University, he holds a Bachelor's degree in Tourism Management and a Postgraduate Certificate in Executive Management.

Omar's career began in 1998 when he moved to Cancún and joined The Ritz-Carlton Hotels, where he spent two decades mastering the art of luxury service. He worked across leading destinations in Mexico, the Caribbean, and the United States, becoming a true expert in creating elevated guest experiences.

His service philosophy—rooted in the Ritz-Carlton gold standards—is built on anticipating needs, exceeding expectations, and delivering warm, personalized attention. Today, he leads Cancun Concierge DMC with the same vision: to provide flawless DMC services with a boutique, hands-on approach.

Fluent in Spanish, English, and Italian, Omar connects effortlessly with international clients, offering a personal and multilingual approach to communication. Whether he's organizing an incentive trip, a CEO-level retreat, or a dream wedding, he ensures that every moment reflects excellence, integrity, and thoughtful care.

Outside of work, Omar is a proud husband and father of two. He enjoys playing the guitar and early morning walks that allow him to reconnect with nature and faith.

Operations Manager - Cancun Concierge DMC

DMC & Hospitality Specialist | 20+ Years of Experience | Detail-Oriented Leadership

Originally from Monterrey, Mexico, Claudia Rueda brings over 20 years of experience in tourism and destination management to her role as Director of Operations at Cancun Concierge DMC. Her impressive career includes key leadership roles at The Ritz-Carlton and top DMCs in Mexico and the U.S. Virgin Islands.

After moving to Cancún in 1994, Claudia quickly became a driving force behind the delivery of luxury experiences for discerning travelers. She holds an Associate Degree in Hospitality and Tourism from Instituto Regiomontano de Hotelería, which laid the foundation for her operational expertise.

Claudia is known for her meticulous attention to detail, enthusiastic problem-solving, and inspiring leadership style. With a "make it happen" mindset, she ensures flawless execution of every program—from complex corporate incentives to intimate VIP experiences.

Beyond her role, Claudia finds joy in **yoga, cooking, mystery films, and time by the beach

with her two children and two dogs. Fluent in English and Spanish, she connects easily with both international clients and multicultural teams, ensuring smooth communication and world-class service.

Claudia's operational leadership is a cornerstone of Cancun Concierge DMC's ability to deliver seamless, high-end experiences in Cancún and the Riviera Maya.

Claudia Rueda, (Operations Manager)'s photo

International Sales Manager – Cancun Concierge DMC

Luxury Hospitality Expert | 20+ Years of Experience

Born in the colonial city of Puebla, Mexico, Miriam Martínez brings over two decades of luxury hospitality expertise to her role as International Sales Manager at Cancun Concierge DMC. Her distinguished career includes key positions at The Ritz-Carlton and leading Destination Management Companies (DMCs) across Mexico.

Miriam began her hospitality journey in 1991 when she moved to Cancún to pursue a career in tourism. In 1993, she joined The Ritz-Carlton, Cancún, where she spent nearly twenty years mastering the art of luxury service and client experience. Throughout her career, she has worked in some of Mexico's most exclusive destinations, becoming a true ambassador of exceptional hospitality.

Her service philosophy—rooted in The Ritz-Carlton's Gold Standards—is built on anticipating guest needs, paying meticulous attention to detail, and delivering warm, personalized experiences.

Fluent in Spanish and English, Miriam connects seamlessly with international clients, offering a thoughtful and multilingual approach to communication. Whether organizing an incentive trip, corporate event, or VIP experience, she ensures every moment reflects excellence, passion, and care.

Beyond her professional role, Miriam enjoys biking through the jungle, swimming in the Caribbean Sea, cooking, gardening, and spending quality time with her husband and pets, embracing the beauty of her destination.

Miriam Martínez, (International Sales Manager)'s photo

With a solid background in luxury hospitality, Monica began her career in Cancun in 1994 after graduating from the Instituto Regiomontano de Hotelería. In 1996, she spent six months in Canada to improve her English, enriching both her language skills and cultural awareness. She later joined The Ritz-Carlton, where she spent over eight years leading operations in Destination Services.

Today, Monica serves as Office Manager at Cancun Concierge DMC, where she brings structure, efficiency, and warmth to the heart of the operation. Her experience in guest services, group logistics, and event coordination allows her to oversee the day-to-day processes with precision and care, ensuring that every detail runs smoothly behind the scenes.

Known for her dedication, organizational skills, and service-driven mindset, Monica plays a key role in maintaining the high standards that define the Cancun Concierge experience.

Fluent in both Spanish and English, she values clear communication and enjoys building strong working relationships with clients, partners, and her team. Outside of work, she finds joy in cooking, staying active, and spending quality time with her husband and two children.

Monica Figueroa (Office Manager)'s photo

Operations Coordinator - Cancun Concierge DMC

18 Years in Tourism & Event Logistics | Local Expertise | Client-Focused Coordination

A native of Cancún, Quintana Roo, Luis Antonio Canché is an experienced tourism and event logistics professional with over 18 years of expertise in the travel and DMC industry. He holds an Associate Degree in Business Administration, a foundation that supports his efficient and results-driven approach to managing operations.

Luis has spent nearly two decades coordinating high-quality travel experiences both in Mexico and abroad.

His strength lies in delivering flawless execution of programs, building trusted relationships with clients and suppliers, and providing bilingual support to ensure a smooth, enjoyable experience for international travelers.

At Cancun Concierge DMC, Luis plays a key role in orchestrating on-the-ground logistics, supporting everything from airport operations to VIP events with calm precision and a solutions-oriented mindset. His passion for hospitality is matched by his commitment to excellence, always going the extra mile to exceed expectations.

Outside of work, Luis is a devoted father of two and an avid fisherman. His love for nature and his calm demeanor make him a thoughtful and grounded team player who thrives under pressure.

With deep local knowledge of Cancún and the Riviera Maya, Luis is a vital asset to the Cancun Concierge DMC team, helping ensure that every guest experience is not just memorable—but exceptional.

Luis Canché, (Operations Coordinator)'s photo

Founder & General Manager - Cancun Concierge DMC

Luxury Hospitality Expert | 20+ Years of Experience | Ritz-Carlton Trained

Outside of work, Omar is a proud husband and father of two. He enjoys playing the guitar and early morning walks that allow him to reconnect with nature and faith.