Privacy Policy - Cancun Concierge DMC

At Cancun Concierge DMC, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our services.

1. Information We Collect

We may collect the following types of personal information:

Full name
Email address
Phone number (including WhatsApp)
Travel details (flight information, hotel, dates of stay)
Payment-related information (processed securely via third-party providers)
Any additional information voluntarily provided by you

2. How We Use Your Information

Your information is used to:

Coordinate transportation and travel-related services
Manage group logistics and itineraries
Communicate with you regarding your bookings and services
Provide customer support
Improve our services and guest experience

We may share your information only when necessary with:

Transportation providers
Tour and activity operators
Hotels and venues
Trusted service partners involved in delivering your services

We do not sell or rent your personal information to third parties.

4. Data Security

We take reasonable administrative and technical measures to protect your personal information against unauthorized access, loss, or misuse.

However, no system is completely secure, and we cannot guarantee absolute security.

5. International Clients

As a destination management company serving international clients, your information may be processed in Mexico and shared with service providers operating locally to fulfill your requested services.

6. Retention of Information

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws.

7. Your Rights

You may request to:

Access your personal data
Correct or update your information
Request deletion of your data (subject to legal or operational requirements)

To make a request, please contact us using the information below.

8. Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, please contact:

Cancun Concierge DMC
Email: claudia@cancunconciergedmc.com
Phone / WhatsApp: +52 998 239 1978

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.